Sunday, November 03, 2013

Lessons from the Development Frontier....

Dear Katheen Sebelius,
In 2009 my web development team told me my website was ready to go.  My gut told me we were pushing it but who was I to disagree- they were the experts.  At that time we had a user load of 4K.  A month into operation we had 37 pages of bug issues.  Remembering that Fall still makes my stomach churn. 

5 years later we have 40K users and a fairly stable site that we work on daily.  I have learned some important lessons along the way. 

1) It is never as easy as it seems
2) Customers have no idea what is behind the magic and don't want to know -they like magic.
3) Cost does not equate to good coding i.e. spending more doesn't guarantee a better job. 
4) As Ye Knit So Shall Ye Rip- getting it right means doing it again and sometimes once more.
5) It never ends.  You just keep working on it. 

I hope my experience helps you feel better, I can only imagine what 2009 would have felt like if half the country wanted me to fail while the other half was complaining.   And of course there is the issue of the president breathing down your back... it isn't like he doesn't have a lot invested.  Oh, and now there is testifying in front of a congressional task force to contend with.. (I don't think I even brushed my hair during that period so I would have looked just as bedraggled as I felt).

Feel free to reach out if you need a sister from the frontier. 
Warm wishes,
Linda

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